Frequently Asked Questions
How we create our cocktails?
Quality 0% Spirits: Unlike most ready-to-drink options that rely on flavour extracts or artificial ingredients, we create our cocktails with high-quality 0% spirits—spirits that have been expertly crafted to deliver rich, authentic flavours without the alcohol. These non-alcoholic spirits serve as the backbone of our cocktails, ensuring that the flavour and character remain true to the craft.
Natural juices: We use only the natural ingredients in our cocktails. Using real fruit juices, concentrates, we prioritise high-quality, natural elements to build depth and complexity in every sip. Each can is extract, preservative and stabiliser free – just like you would expect from your bartender!
Are Sip cocktails vegan and gluten-free?
Yes, all Sip cocktails are suitable for vegans and gluten-free diets with no added sugars, all goodness - no nasties.
Do Sip cocktails contain any allergens?
Sip cocktails are crafted to be allergen-friendly. However, please refer to the product page for a full list of ingredients and allergens to ensure they meet your specific needs.
How should I store Sip cocktails?
Sip cocktails are best stored in a cool, dry place. To serve, pop cans into the fridge 3 hours prior to serving. Once opened, we recommend refrigerating and finishing within a few days for optimal freshness.
Are there any artificial flavours or preservatives in Sip?
No, Sip is committed to quality and taste. Our cocktails contain no artificial flavours or preservatives - just pure, natural ingredients.
How does the Sip 0% Cocktails subscription plan work?
Our subscription plan is a simple, hassle-free way to receive premium, 0% alcoholic cocktails delivered right to your door every month. By subscribing, you choose your preferred plan (based on the number and types of cocktails) and we'll automatically deliver your selection every month. You will be billed automatically on a recurring monthly basis, and you can cancel or modify your plan at any time.
How do I sign up for the subscription plan?
Signing up is easy! Simply visit our website, choose your subscription plan, enter your delivery details, and provide payment information. Once you’ve confirmed your details, you’ll be set up and your first delivery will be processed.
What options are available for the subscription plan?
We offer various subscription plans based on the number and type of cocktails you'd like delivered each month. Our plans are customisable to fit your needs—whether you want a small selection for personal enjoyment or a larger delivery for social occasions. You can review available options on our subscription page and choose the one that suits you best.
How often will I be billed for my subscription?
You will be billed monthly on the same day you initially sign up. For example, if you sign up on the 15th, you will be charged on the 15th of every subsequent month unless you cancel or modify your plan.
Can I change or pause my subscription?
Yes! You can easily update your subscription plan at any time. This includes changing the number of cocktails, switching delivery frequency, or pausing your subscription. Log in to your account or contact our customer support team to make changes.
Can I cancel my subscription?
You can cancel your subscription at any time. To avoid being charged for the next month, make sure to cancel before your next billing cycle. If you cancel after the next order has been processed, you’ll still receive and be charged for that month’s delivery.
What happens if I forget to cancel before the next billing cycle?
If you forget to cancel your subscription before the next billing cycle, you will still be charged for that month’s delivery. However, you can always contact our customer support team to discuss your options or to request a refund for that charge, depending on your situation.
How will I receive my subscription?
Your selected cocktails will be delivered to the address you provided during checkout. We use trusted delivery partners to ensure your order arrives safely and on time. Delivery times may vary depending on your location, but you’ll receive tracking details to monitor your order.
Can I return my cocktails?
Due to the nature of our products, we do not accept returns. However, if your order is damaged or there is an issue with your product, please contact us within 7 days of receiving your order, and we will work with you to resolve the issue.
Are there any shipping costs?
Shipping costs will be clearly displayed at checkout. We may offer free shipping promotions from time to time, so be sure to check for any discounts or deals when subscribing.
What happens if my payment fails?
If your payment fails (due to issues like expired credit cards or insufficient funds), we will notify you and attempt to process the payment again. If the payment continues to fail, your subscription may be paused or canceled. You’ll need to update your payment information to continue receiving your deliveries.
How do I manage my subscription?
Once subscribed, you can manage your subscription through your account page on our website. You can update your plan, change delivery addresses, or pause your subscription from there. If you need assistance, our customer service team is always available to help.
Can I gift a subscription to someone else?
Yes, we offer gift subscriptions! You can purchase a subscription as a gift for someone and have the first delivery sent directly to them. Just make sure to provide the recipient’s details during checkout.
Will my subscription renew automatically?
Yes, your subscription will automatically renew each month unless you cancel or modify it. You’ll receive an email reminder before your next payment is processed, so you’ll always know when the next billing cycle is approaching.